ServicesSupport

As a part of post implementation services, JustCommodity offers support and maintenance to its customers using best tools and methodologies to help customers get maximum return on their ever-growing business critical applications. By managing service level agreements for our customers, our consultants take a proactive approach to software support and maintenance by focusing on long-term functionality, stability, and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions.

JCSS Support Methodology

JustCommodity has a well established support methodology to cater for our client’s support needs. Issues can be reported through our support desk via phone, email, web. Reported issues are monitored and tracked using our support system where clients can get visibility to the status of the issues logged. Every issue reported goes through our well defined support process and fixes are deployed after extensive validation.

Our support includes the following:

• Product releases
• Remote / Onsite Technical support
• Updates, fixes, security alerts, data fixes, and critical patch updates
• Tax, legal, and regulatory updates
• Upgrade scripts
• Certification with third-party products/versions